MyHealthOne is a secure, personalized online environment that connects you and caregivers to helpful tools and personal health records.MyHealthOne is an enhanced version of our hospital’s previous patient portal.You can find MyHealthOne through our website and at MyHealthOne.net.

Is MyHealthOne different from the patient portal I was using?

Yes; in addition to having a new look and a more user-friendly interface, MyHealthOne will contain many new features that were not available in the previous patient portal.The navigation is designed to be intuitive and easy to use, similar to well-known social, educational or retail sites such as Facebook or Amazon.

Will I be able to pay doctor office visits, anesthesia or emergency provider bills through MyHealthOne?

No; you will only be able to pay hospital bills. You will not be able to pay bills for provider practices or other entities that bill separately.Anesthesia and emergency room providers are considered separate entities so you will not be able to pay for those bills through MyHealthOne.

Which Internet browser can I use to view MyHealthOne?

For the various features of MyHealthOne to display properly on your computer, you should use Internet Explorer 10 (click the question mark- click About IE) or greater, Chrome, Firefox or Safari.

Is MyHealthOne the same patient portal I use through my provider’s office?

No; MyHealthOne is not the same patient portal you use through your provider’s office.If you are currently using a different patient portal through your provider’s office, this will not change. MyHealthOne will only replace the previous patient portal you used to access our hospital’s records and information.

What are some of the key features and functionalities of MyHealthOne?

Personalized user profile – you can create a profile that stores relevant information about your activity and history.Find a doctor – you can search and find a doctor by name, specialty, location or keyword.Make an appointment and view appointment history – once you have found a doctor, an appointment can be scheduled electronically (with participating providers), without having to call the provider’s office.An appointment confirmation is sent to you via email after the appointment scheduling process is complete.MyHealthOne will also allow you to view your appointment history (appointments booked over the phone or outside MyHealthOne may not show in your appointment history.)Classes and events – allows you to search and register for classes and events, take advantage of various discounts, make secure payments, cancel or withdraw from a class or event, and request a refund if needed.

Is my information secure in MyHealthOne?

Yes; MyHealthOne uses advanced technology to ensure that our systems are safeguarded from unexpected weather events, “hacking” from external parties or other unlikely circumstances that may compromise data.

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